Refund & Cancellation Policy
Effective August 4, 2026
You can cancel anytime, yourself, from the Billing Portal — there's no fee and no phone call. When you cancel, your access runs to the end of the period you've paid for and the subscription simply stops renewing. The 30-day free trial is your risk-free way to evaluate Neffico Point before you pay.
1. Summary
- Cancel anytime in the Billing Portal — self-serve, no fee.
- Access continues until the end of the period you've already paid for.
- Annual plans are non-refundable; the 30-day free trial is the evaluation window. We'll still work with you in genuine edge cases (see Section 4).
2. The free trial
New workspaces start with a 30-day free trial. A card is required to start, but you are not charged during the trial and the invoice on day one is $0. Cancel before the trial ends and you are never charged. If you don't cancel, the trial converts to a paid subscription at the plan and price shown when you signed up.
3. How to cancel
Open the Billing Portal from your account and choose to cancel. Cancellation is effective at the end of your current paid period — you keep full access until then, and there's no cancellation fee. If you later come back, re-subscribing takes you straight to an active plan (there's no second free trial). We keep cancellation genuinely easy and self-serve.
4. Refunds
Annual subscriptions are non-refundable. The 30-day free trial is designed to be your risk-free evaluation, and canceling stops all future renewals — so you're only ever billed for a term you chose to start.
That said, we'll work with you. If something has genuinely gone wrong, contact us and we may issue a discretionary refund. When we do, it goes back to your original payment method through Stripe, and depending on the situation it may or may not end your access for the remainder of the term.
5. Failed payments
If a renewal payment fails, you keep full access for roughly 30 days while we automatically retry the charge and email you. Update your payment method within that window and nothing changes. If the payment still hasn't gone through by the end of it, access drops to a limited billing-only state — your data is preserved, not deleted, and full access returns as soon as payment succeeds.
6. Your data after cancellation
Canceling doesn't delete your data right away. Export it anytime while your subscription is active, before it ends. After your subscription ends we keep your data for one year — so you can renew and pick up where you left off — and after that it may be deleted. Need access to something specific in the meantime? Contact us and we'll help. For the full picture, see Terms of Service (Section 7) and the Privacy Policy (Section 7).
7. Billing help
Questions about canceling, a charge, or a refund? Billing support is free — contact contact-us@neffico.com. See also our Terms of Service and Privacy Policy.